T-Mobile In-Flight Connection (2024)

T-Mobile In-Flight Connection gives eligible customers free connectivity WITH streaming where available, all flight long on some plans on some of the biggest U.S. airlines, includingAlaska Airlines and select American, Delta andUnited flights, with evenmore flights coming soon. You canactivate the benefit on flights containing the T-Mobile logo.

Supported devices and airlines

Supported devices

• Most devices introduced after January 2015 are supported.
• Your device needs to support Wi-Fi in order to use T-Mobile In-Flight and must support (and have enabled) Wi-Fi calling in order to send text messages while in-flight, including the text message that includes your One-Time PIN.

Supported airlines

• T-Mobile In-Flight is offered on several domestic carriers, such as:
  • Alaska Airlines
  • American Airlines (on select flights)
  • Delta Air Lines (on select flights)
  • United Airlines
• Some international flights to and from the U.S. on these airlines are supported.
• T-Mobile is a proud partner of Delta SkyMiles free in-flight Wi-Fi which offers fast, free Wi-Fi to all Delta SkyMiles Members on most Delta flights within the U.S. 

How to Use T-Mobile In-Flight Connection

Pre-flight setup

Before you board the plane, make sure:

• You have an active and eligibleT-Mobile plan.
  • Eligible plans include Go5G Next, Go5G Plus, Go5G, Magenta, Magenta MAX, and more can take advantage of this great benefit.
  • Log in to your account in the T-Mobile app or T-Mobile.com to review your benefits.
• You have a compatible Wi-Fi Calling-enabled device.
  • You've completede911 address registration.
  • You've made at least ONE call using Wi-Fi calling with that device and SIM card.
    
  • If you can't use Wi-Fi Calling, use theWi-Fi calling troubleshootingpage.
• Your device software is up to date.

How to use T-Mobile In-Flight Connection

You can use T-Mobile In-Flight Connection On Us whenever it is enabled on your flight, which is often when your plane reaches 10,000 feet or higher. Some flights may offer Wi-Fi from gate to gate.

1. Place the device intoAirplane modeand turn Wi-Fi on.
   
2. Make sureWi-Fi Callingis set toEnabledorOn.
3. Select the airline's Wi-Fi network.
4. On some flights you will receive a pop-up page that allows you to select "Continue" to reach the Wi-Fi passes page.Most flights will have information on how to connect in the seat-back pocket
5. If you do not receive a pop-up page, use these URLs to access the appropriate home page (based on your airline):
   • Alaska:alaskawifi.com
   • American:aainflight.com
   • Delta:deltawifi.com
   • United:
     • Access the United app or open a browser and type inhttps://www.unitedwifi.com/
     • From the app: SelectWi-Fi and Entertainment>T-Mobile In-Flight Connection.
     • From a browser: SelectT-MobileFree Wi-Fi and Texting.
     • Enter your T-Mobile phone number.
     • TapActivate.
6. Select the T-Mobile benefit titled:In-Flight Connection On Us! (selectGet Startedif you see a magenta T-Mobile exclusive screen).
7. Enter your T-Mobile phone number.
8. If prompted, enter the CAPTCHA letters and numbers.
9. SelectGet Wi-Fi and Texting.
10. You may be prompted to enter a PIN at this stage. Use the following One-Time PIN steps on this page for details.

One-Time PIN steps

When launching your T-Mobile In-Flight session, there is now a second layer of authentication using a One-Time PIN to make sure it's really you.

• If further authentication is needed after you enter your T-Mobile phone number, you'll get an onscreen message notifying you that a PIN is required to continue. When you selectContinue, a One-Time PIN will be sent via text message to the phone number you entered.
• Simply enter the PIN onscreen for verification and your T-Mobile In-Flight session will begin. Entering the One-Time PIN onscreen will ensure that the person requesting the use of the T-Mobile In-Flight benefit will be the one using it.
• If you received the One-Time PIN and started your T-Mobile In-Flight session, your device information will be saved for your next flight on that airline. If you switch airlines, you may be prompted to enter your One-Time PIN again.
• If you received this PIN and are not on a flight, someone has attempted to redeem the T-Mobile In-Flight benefit using your phone number. Rest assured; it doesn't mean anyone has access to your account. Without access to the PIN, the user is unable to authenticate and unable to redeem your benefit.
• Your T-Mobile In-Flight benefit will only work on the device associated with your T-Mobile number.
• Airplane mode and Wi-Fi calling must be enabled to receive your One-Time PIN. Please ensure your phone is in Airplane Mode, Wi-Fi Calling is ON and try again if needed (it may take up to 2 minutes to receive the PIN in flight).
11. Select a 1-hr or full-flight session if prompted. A screen will appear stating that your Wi-Fi and texting has started to confirm you are connected.
12. Start enjoying the T-Mobile In-Flight Connection benefit!

What's included with T-Mobile In-Flight Connection

Check out everything that comes with the T-Mobile In-Flight Connection benefit. Depending on your plan, the benefit may vary:

• For plans such as Go5G, Magenta, and more: Provides four Full Flight Wi-Fi sessions per year + Unlimited ONE hour Wi-Fi sessions with streaming (where available) AND Unlimited Full Flight text & picture messaging
  
• For plans such as Go5G Next, Go5G Plus, Magenta MAX, and more: Provides Unlimited Full Flight Wi-Fi sessions with streaming (where available) AND Unlimited Full Flight text & picture messaging.

Log in to your account in the T-Mobile app or T-Mobile.com to review the T-Mobile In-flight Connection benefit for your plan. To upgrade to an eligible plan, view our list ofcell phone plans,log in to your T-Mobile accountorcontact customer care.

Free Wi-Fi for Delta SkyMiles Members

T-Mobile customers already get free texting, Wi-Fi and streaming where available all flight long on four of the biggest U.S. airlines as part of In-Flight Connection. Now, we’re partnering with Delta to give everyone with a Delta SkyMiles account regardless of their wireless provider free Wi-Fi all flight long on Delta Air Lines. 

• Accessing free Wi-Fi will also give you access to messaging apps like Facebook Messenger, WhatsApp, and iMessage while connected to Delta’s free in-flight Wi-Fi.
• Carrier messaging (SMS, MMS, and some RCS) is not supported.
• You can expect Free Wi-Fi for Delta SkyMiles Members on most Delta flights with Viasat Wi-Fi enabled within the U.S. starting February 1, 2023, and will be on more than 700 Delta aircraft by the end of 2023. 
• You can join Delta SkyMiles for free while on board or on the ground to access free Wi-Fi and other benefits. If you are not a member, In-Flight Wi-Fi is available for $10.
• Still have questions? Learn about more In-Flight Wi-Fi benefits.

Get In-Flight help